Partner Support Executive

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Partner Support Executive

Field Operations | Up to £24k p.a. | 9 Month Fixed Term Contract Remote (but with a London office if you wish to use it) 

At Pod Point we’re changing the way people drive.  We fundamentally believe that travel shouldn’t damage the Earth so we’ve made it our mission to install a Pod Point (an Electric Vehicle charging point) everywhere you park. To make that vision a reality, we need the brightest, most tenacious and most inspiring talent in the world - we are growing faster than the market and we need to maintain that velocity - that’s where you come in!

The Role

We’re looking for an innovative, creative Partner Support Executive to jump on board and help us achieve our ambitious growth goals. A large proportion of the Installations completed by Pod Point are completed by our network of external Installation Partners. These companies plan, schedule and install our units for Pod Point customers, and it is our responsibility to ensure that they are given the necessary tools and assistance to deliver our customers the best possible service. Your role will revolve around assisting the external Partners, and the internal Partner Management Team, with queries and requests, allowing the entire team to focus on meeting the growth and quality targets we set ourselves.

The position will report into the Partner Operations Manager and will be based remotely (although we have an office near Old Street Station in London that you are welcome to use).

What you’ll do

  • Investigate patterns of repeated issues from partners/individual electricians
  • Deep dive into repeat issues to uncover common themes and implement ways to resolve them
  • Attend monthly review calls with our partners to feedback on their performance and assist with any queries, allowing us to reduce repeated issues
  • Support Partner Managers in resolving internal escalations related to partner installations
  • Delegate tasks in order to meet a variety of deadlines
  • Supporting the Partner Management Team in an administrative function, including with Salesforce requests

What you’ll need

  • Great communication and presenting skills
  • The ability to handle multiple streams of work simultaneously, and to prioritise where necessary
  • Some experience in conflict resolution
  • Good organisational skills
  • A desire to strive for perfection
  • A keen eye for detail

Bonus Points

  • You’re comfortable with preparing and analysing data
  • You have the ability to (and experience in) providing training and coaching
  • You have an eye for, and interest in, process improvement
  • Experience working with Salesforce and Excel
  • You have a dog (which you’d be welcome to bring into the office, as and when you choose to go in)
  • You’re passionate and knowledgeable about climate change, sustainability and/or the EV industry

And if you’re not sure whether you’re what we’re looking for - send us your CV anyway!  We love to hear from people who are passionate about what we do, and we always take the view that a good cultural fit (and mission alignment) is much more important than ticking all the “qualifications, skills and experience” boxes.

Our culture is electric

At Pod Point we like to think we are anything but conventional. We have worked hard to create a rapidly-growing, constantly innovating, flat-structured world, where each employee can see the vital contribution they are making to the company. We knew from the very beginning that a rigid, corporate environment was never going to work for us, and we have stayed true to our word - we’re anything but.

We work hard; we’re not clock-watchers but equally you may find yourself working into the evening very occasionally. In return we’ll pay you well, give you complete ownership to shape the role, give you ground-breaking projects to work on and surround you with fantastic, talented people. We also provide the following benefits:

  • Salary Sacrifice Electric Vehicle Scheme
  • Flexible working hours and a casual dress code
  • Remote first working approach
  • 25 days holiday (plus bank holidays)
  • Very generous maternity and paternity leave scheme
  • Pension scheme
  • Eyecare scheme

The socially distant elephant in the room

Our first priority (at all times, but especially during the COVID-19 pandemic) is to make sure we’re not unnecessarily exposing Pod Pointers to potential health risks. We’re a “Remote first” company anyway, so we’re continuing to conduct all interviews on Google Meet and are pretty good at onboarding new starters remotely (if we do say so ourselves). As soon as we feel it’s safe, we do intend to reopen our London office; and once that happens you will be welcome to use that for work if you prefer - although there will be no requirement for you to do so.

Final things to note

Pod Point is an equal opportunities employer, although you must be legally able to work in the UK, and any data you provide us will be stored and disseminated in accordance with Pod Point’s Privacy Policy.

We like to deal directly with our candidates so no agencies please!


Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

London

Discovery House
EC1Y 8QE London Directions View page

Our Culture is Electric

We like to think we are anything but conventional. We have worked hard to create a rapidly-growing, constantly innovating world, where each employee can see the vital contribution they are making to the company. We knew from the very beginning that a rigid, corporate environment was never going to work for us, and we have stayed true to our word - we’re anything but.

Already working at Pod Point?

Let’s recruit together and find your next colleague.

email
@pod-point.com
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