Nicola Backhouse

I'm the Customer Support Manager here at Pod Point. I look after both the technical and non-technical Customer Support Teams. We have one clear vision, to deliver the best service in class. Since joining Pod Point, I have grown the Support function from a team of 11 to a team of almost 70 amazing Support agents in under two years. 

I was drawn to Pod Point because of the overarching mission of travel not damaging the earth. I wanted to work for a company who not only talks about culture, but who actually "does" culture. This was apparent to me from the interview process and still is to this day. We are a company where people can truly be themselves. Where you can have an opinion and where you are encouraged to voice your ideas. At Pod Point, your quirks are celebrated and it’s truly inclusive. 

Prior to joining Pod Point, my background has been leading high performing Customer Support Teams. I joined with a view to scale the existing Customer Support Team and build the policies and procedures we have in place today. Since joining Pod Point I have take on several additional Customer Support functions and I feel my knowledge and experience has grown immensely. 

Be yourself! Show us not only your experience, but your personality. People are our most valuable commodity in Customer Support.